How do I start a return?Updated 2 days ago

You can start a return in our returns portal: https://buylarine.com/apps/redo/returns-portal

Log in with your order number and the email you used at checkout, tell us what happened, and the portal will show your options.

Our 30-Day Money-Back Guarantee covers your household's first purchase of each product, within 30 days of confirmed delivery. The product can be opened and used. Shipping and handling fees aren't refundable. Repeat purchases of a product aren't eligible for a refund, and neither are subscription renewals unless the renewal is your household's first purchase of that product.

If your order arrived damaged, defective or wrong, submit it in the same portal within 15 days of delivery with your order number and a photo. Once we confirm the issue, we'll send a replacement at no cost to you.

If we need the item back, the portal will give you a return label. The label is free if your order has Package Protection. Without it, you can still return unopened, unused items, but the label cost is taken out of your refund or store credit, and for an exchange you pay it in the portal. You'll see the cost as "Return shipping" on the final review screen, before you submit. Once your return is approved, you have 14 days to ship it back.

We can't accept returns on international orders or final sale items.

If you had a reaction to a product, please contact our team here so we can help right away.