30-Day Money-Back Guarantee on your household's first purchase of each product. Repeat purchases aren't eligible. Return labels are free with Package Protection; without it, the label cost comes out of your refund.

Our 30-Day Money-Back Guarantee covers your household&apos;s first purchase of each product, within 30 days of confirmed delivery. The product can be opened and used. Shipping and handling fees aren&apos;t refundable.Repeat purchases of a product aren&apos;t eligible for a refund. Subscription renewals that were already charged aren&apos;t refundable either, unless the renewal is your household&apos;s first purchase of that product.Would you rather try another product? You can choose store credit worth 105% of your refund amount, to use on any Larine product.Start your return in our returns portal: <a href="https://buylarine.com/apps/redo/returns-portal" target="_blank" rel="noopener noreferrer">https://buylarine.com/apps/redo/returns-portal</a>If we need the item back, the portal will give you a return label. The label is free if your order has Package Protection. Without it, the label cost is taken out of your refund or store credit, and for an exchange you pay it in the portal. You&apos;ll see the cost as &quot;Return shipping&quot; on the final review screen, before you submit. Once your return is approved, you have 14 days to ship it back.Approved refunds go back to your original payment method within 5&#x2013;7 business days. Your bank may take a few extra days to post it.If you have a Smart Plan, you can skip, pause or cancel future orders before your next renewal in your <a href="https://buylarine.com/a/loop_subscriptions/get-subscription-link" target="_blank" rel="noopener noreferrer">subscription portal</a>.We can&apos;t accept returns or refunds on international orders or final sale items.

What is your refund policy?

Start your return in our returns portal. The 30-Day Money-Back Guarantee covers your household's first purchase of each product. Return labels are free with Package Protection.

You can start a return in our returns portal: <a href="https://buylarine.com/apps/redo/returns-portal" target="_blank" rel="noopener noreferrer">https://buylarine.com/apps/redo/returns-portal</a>Log in with your order number and the email you used at checkout, tell us what happened, and the portal will show your options.Our 30-Day Money-Back Guarantee covers your household&apos;s first purchase of each product, within 30 days of confirmed delivery. The product can be opened and used. Shipping and handling fees aren&apos;t refundable. Repeat purchases of a product aren&apos;t eligible for a refund, and neither are subscription renewals unless the renewal is your household&apos;s first purchase of that product.If your order arrived damaged, defective or wrong, submit it in the same portal within 15 days of delivery with your order number and a photo. Once we confirm the issue, we&apos;ll send a replacement at no cost to you.If we need the item back, the portal will give you a return label. The label is free if your order has Package Protection. Without it, you can still return unopened, unused items, but the label cost is taken out of your refund or store credit, and for an exchange you pay it in the portal. You&apos;ll see the cost as &quot;Return shipping&quot; on the final review screen, before you submit. Once your return is approved, you have 14 days to ship it back.We can&apos;t accept returns on international orders or final sale items.If you had a reaction to a product, please contact our team <a href="https://contact.gorgias.help/en-US/forms/14ir5vlg" target="_blank" rel="noopener noreferrer">here</a> so we can help right away.

How do I start a return?

Original shipping isn't refunded unless we made a mistake. Return labels are free with Package Protection. Without it, the label cost comes out of your refund.

Original shipping costs aren&apos;t refunded on returns, unless the return is because of a mistake on our part.Whether you pay for the return label depends on your order:<ul><li>With Package Protection: there&apos;s no fee for the return label.</li><li>Without Package Protection: you can still return unopened, unused items, but the cost of the return label is taken out of your refund or store credit. For an exchange, you pay it in the portal.</li></ul>You&apos;ll see the cost as &quot;Return shipping&quot; on the final review screen of the returns portal, before you submit. Once your return is approved, you have 14 days to ship it back.Start your return in our returns portal: <a href="https://buylarine.com/apps/redo/returns-portal" target="_blank" rel="noopener noreferrer">https://buylarine.com/apps/redo/returns-portal</a>For more details, see our <a href="https://buylarine.com/policies/shipping-policy" target="_blank" rel="noopener noreferrer">Shipping Policy</a>.

Are shipping costs refunded in the case of a product return?

In the event we are able to cancel your order, a restocking fee may apply, depending on the product and its condition. Our customer support team can provide specific details.

<main id="isPasted">In the event we are able to cancel your order, a restocking fee may apply, depending on the product and its condition. Our customer support team can provide specific details.</main>

Is there a restocking fee if I cancel my order?

If something isn't quite right with your order please head on over to our contact form and tell us what's going on, we'll do our best to make it right!. Due to the nature of our products, we ask that you reach out within 15 days of receiving your ord

If something isn&apos;t quite right with your order please head on over to our&#xA0;<a href="https://contact.gorgias.help/forms/14ir5vlg" style=" text-decoration: underline;">contact form</a> and tell us what&apos;s going on, we&apos;ll do our best to make it right!Due to the nature of our products, we ask that you reach out within 15 days of receiving your order, so make sure to unbox your new treats right away!

What should I do if there is something wrong with my order?

If your tracking shows as delivered, but you can't find the package we recommend doing the following:. If you still have not received your package after 7 days of the tracking information showing as delivered, please head on over to our contact form

<main id="isPasted">If your tracking shows as delivered, but you can&apos;t find the package we recommend doing the following:<ul><li style="font-size: 16px;">Give it time! Shipping carriers may mark the package as delivered when it is still in transit. In these instances the package usually gets delivered in 1-3 days.</li><li style="font-size: 16px;">Be sure to check all possible locations of delivery around your address and with any other members of your household.</li></ul>If you still have not received your package after 7 days of the tracking information showing as delivered, please head on over to our <a href="https://contact.gorgias.help/forms/14ir5vlg" style=" text-decoration: underline;">contact form</a> and let us know so we can look into your options.</main><section> </section>

My order seems to be lost, what should I do?

We are unable to account or reimburse any additional customs or shipping fees incurred after we ship the package from our facility.

<main id="isPasted">We are unable to account or reimburse any additional customs or shipping fees incurred after we ship the package from our facility.</main><section> </section>

What about customs fees?

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Shipping & Returns