Shipping & Returns
What is your refund policy?
If you're not totally in love with your first order, we will refund you 100% within 30 days of the delivery date. Please fill out the contact form; our team will gladly help!. If it's not your first order and you've experienced an issue, please reach
How do I start a return?
We accept returns within 30 days of delivery, on first-time shipments only. To process your return, please contact our customer service team HERE to authorize the return and send you our return address. You can use the carrier of your choice to retur
Are shipping costs refunded in the case of a product return?
Shipping costs are typically not refunded for product returns unless the return is due to a mistake on our part. Review our Shipping and Returns Policy for more details.
Is there a restocking fee if I cancel my order?
In the event we are able to cancel your order, a restocking fee may apply, depending on the product and its condition. Our customer support team can provide specific details.
What should I do if there is something wrong with my order?
If something isn't quite right with your order please head on over to our contact form and tell us what's going on, we'll do our best to make it right!. Due to the nature of our products, we ask that you reach out within 15 days of receiving your ord
My order seems to be lost, what should I do?
If your tracking shows as delivered, but you can't find the package we recommend doing the following:. If you still have not received your package after 7 days of the tracking information showing as delivered, please head on over to our contact form
What about customs fees?
We are unable to account or reimburse any additional customs or shipping fees incurred after we ship the package from our facility.